Privacy Policy — Your Data, Your Rights

This Privacy Policy is issued by nagog88 ("we", "us", "our"), the operator of the online platform accessible at nagog88.net. nagog88 acts as the data controller in respect of all personal information collected from users ("you", "your", "the Player") through the website, mobile-optimised interface, customer support channels, and any other digital touchpoint associated with the nagog88 brand.

This Policy covers the full lifecycle of your data from the moment it is collected — whether by you submitting a registration form, visiting the website, or interacting with our support team — through to the point at which it is deleted or anonymised in accordance with our data retention schedule. It applies to both personal data you provide directly and data that is collected automatically through your use of the platform.

Legal Basis for Processing

nagog88 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing required to fulfil our obligations to you under the nagog88 Terms and Conditions, including account management, payment processing, and withdrawal verification.
• Legitimate interests: Processing carried out in pursuit of nagog88's legitimate business interests, including fraud prevention, security monitoring, and platform improvement, where those interests are not overridden by your rights.
• Legal obligation: Processing required to comply with applicable laws, including Anti-Money Laundering (AML) regulations, Know Your Customer (KYC) requirements, and any lawful instruction from a competent authority.
• Consent: Processing of data for direct marketing communications, where your opt-in consent has been obtained and has not subsequently been withdrawn.

Changes to This Policy

nagog88 reserves the right to update this Privacy Policy at any time. When material changes are made, the "Last Updated" date shown on this page will be revised. We encourage you to review this page periodically. Your continued use of the nagog 88 platform following any update constitutes your acknowledgment of the revised Privacy Policy.

Information You Provide Directly

When you register an account, complete verification, deposit funds, or contact support, you provide personal data directly to nagog88. This includes:

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address (including district, city such as Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or Cox's Bazar, and postal code).
• Identity verification data: Copies of government-issued identification documents such as your National Identity Card (NID) or passport, submitted as part of our KYC process.
• Payment data: Mobile money account identifiers for bKash, Nagad, Rocket, and Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or other supported institutions; and masked card data for Visa and Mastercard transactions. Full payment credentials are handled directly by the payment provider and are never stored in plain text on the nagog88 platform.
• Communications data: The content of messages, emails, and support tickets you send to the nagog88 team, together with associated metadata such as date, time, and contact channel used.
• Responsible gaming declarations: Self-exclusion requests, deposit limit preferences, cool-off period activations, and any other self-management instructions submitted through the platform or support team.

Information Collected Automatically

When you access nagog88.net, certain technical and behavioural data is collected automatically through the operation of the platform. This includes:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
• Usage and session data: Pages visited, features accessed, games played, bets placed, session duration, click paths, and referral source (i.e., the URL from which you arrived at nagog88.net).
• Location data: Approximate geolocation derived from IP address, used solely for fraud prevention and access control purposes. nagog88 does not collect precise GPS location data.
• Cookie and tracking data: Data collected via cookies, local storage, and similar technologies as described in Section 5 of this Policy.

Sensitive Personal Data

nagog88 does not intentionally collect special-category or sensitive personal data (such as health information, religious beliefs, or biometric data) from its players. If such information is volunteered by a player — for example, in a support communication — it will be handled with the highest degree of confidentiality and will not be used for any purpose other than addressing the immediate support need.

nagog88 does not share your personal data with third parties except in the specific, limited circumstances described below. In all cases where data is shared with a third party, nagog88 takes reasonable steps to ensure that the recipient processes the data lawfully, securely, and only for the purpose for which it was disclosed.

Payment Service Providers

To process your deposits and withdrawals, nagog88 shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and card processing networks such as Visa and Mastercard. These providers are authorised to use your data only for the purpose of processing the specific transaction and are bound by their own data protection obligations.

Identity Verification and KYC Partners

nagog88 may engage specialist identity verification service providers to assist in the KYC process. These partners may process copies of your identification documents and compare them against identity databases to confirm your name, date of birth, and document authenticity. All KYC partners are contractually bound to use your data solely for verification purposes.

Game Technology and Software Providers

The casino and sportsbook software powering the nagog88 platform is supplied by third-party technology partners including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi. To deliver their gaming services, these providers may process limited technical data such as session identifiers, game outcomes, and bet amounts. They do not receive your full personal profile.

Legal and Regulatory Disclosures

nagog88 may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other competent authorities where required to do so by law, court order, or in connection with the investigation of suspected criminal activity. In such cases, nagog88 will disclose only the minimum data required and will notify you of the disclosure where legally permitted to do so.

Business Transfers

In the event that nagog88 undergoes a merger, acquisition, restructuring, or sale of all or part of its business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the new controller before the transfer takes effect.

nagog88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable legal, regulatory, or contractual obligations. The table on the right summarises the standard retention periods applied to each major data category.

Retention After Account Closure

When your account is closed — whether voluntarily, through self-exclusion, or through an action taken by nagog88 — your personal data is not immediately deleted. Applicable AML and financial crime regulations require that certain transaction and identity records be retained for a minimum period following the end of the account relationship. During this retention period, your data is stored securely and is not used for any active processing purposes such as marketing or profiling.

Data Security and Storage

All personal data collected by nagog88 is stored on secure servers protected by industry-standard security controls, including:

• SSL/TLS encryption for all data in transit between your device and the nagog88 platform
• Encryption at rest for stored personal data, identity documents, and payment records
• Access controls limiting internal data access to staff with a demonstrated operational need
• Regular security audits and vulnerability assessments of platform infrastructure
• Incident response procedures enabling rapid detection, containment, and notification in the event of a data breach

Data Breach Notification

In the event of a personal data breach that poses a risk to your rights, nagog88 will notify affected players without undue delay. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures nagog88 has taken or intends to take to address the breach and mitigate its impact.

If you have any questions about this Privacy Policy, wish to exercise a data right, or have concerns about the way nagog88 has handled your personal information, we encourage you to contact our privacy team directly in the first instance. The majority of privacy concerns can be resolved quickly and informally through direct communication.

How to Contact the Privacy Team

All privacy-related enquiries, Subject Access Requests, data correction requests, and complaints should be directed to the nagog88 privacy team by email. Please include your registered account username, the nature of your request, and any supporting information that will help us respond accurately and efficiently.

• Email: [email protected] (subject line: "Privacy Enquiry" or "Data Rights Request")
• Response time: We acknowledge all privacy enquiries within 5 business days and aim to resolve them within 30 calendar days.
• Language: Requests may be submitted in English. We respond in English.
• Identity verification: We may ask you to confirm your identity before actioning any request that involves the disclosure, modification, or deletion of personal data.

Raising a Complaint

If you are dissatisfied with the outcome of a privacy enquiry or believe that nagog88 has processed your personal data in a manner that is inconsistent with this Privacy Policy, you have the right to raise a formal complaint. Please submit your complaint in writing to [email protected] with full details of your concern. nagog88 will acknowledge your complaint within 5 business days and provide a substantive response within 30 days.

Escalation

If you remain unsatisfied after nagog88 has responded to your complaint, you may wish to seek further guidance or escalate your concern to an appropriate data protection authority or consumer protection body in your jurisdiction. nagog88 will cooperate fully with any such authority in the investigation of privacy complaints.

Updates to This Privacy Policy

This Privacy Policy was last updated on 1 January 2026. nagog88 reviews its Privacy Policy at least annually and following any significant change to the platform's data processing activities. Where changes are material, we will communicate them to registered players via email or a prominent notice on the platform prior to the changes taking effect. The most current version of this Privacy Policy is always available at nagog88.net/privacy-policy.